1. No goods will be accepted for return without obtaining prior written approval from IndeServe. Freight, handling and insurance charges will be at the Customer's expense.
2. Goods approved for return must be accompanied with an IndeServe RA and a copy of the relevant invoice or receipt and must be returned within 30 days of delivery. Goods returned that do not meet these conditions will be rejected and will not be shipped back to the Customer except at their expense (a handling fee may also apply).
3. Goods returned must be in new condition and in the manufacturer's original undamaged container with all relevant manuals. IndeServe reserves the right to reject goods not conforming to this condition or goods that are not in a saleable condition.
4. If the goods were correctly supplied, IndeServe may, but is not obliged to, accept the return of the goods. Where goods are approved for return by IndeServe, a 15% or $30 restocking fee, whichever is the greater, shall be payable by the Customer.
